FAQ

We  accept Visa, MasterCard and American Express credit cards. We also accept Pay and Google Pay.

All orders placed on the site are encrypted. That means your credit card information is safe and secure throughout the transaction.

Orders are processed within 1-2 business days and are shipped Monday-Friday, excluding federal holidays.

Once you place an order, you will receive an email confirmation with your order number. You will also receive another email confirming that your order has been shipped with a tracking number included so you can follow your package's journey.

If you created an Audrey's Tichel Shop account, you'll be able to check your order status in your account page after logging in.

We're here to help. Just navigate to our Contact page and fill out the form, or email us directly at audreystichelshop@gmail.com, and one of our expert customer service team members will be in touch to help you resolve it within 24-48h.

Only one promo code can be used per order. Sorry!

Yes we do! All orders $75 USD / $100 CAD or more receive free standard shipping and delivery.

Orders usually ship within 1-2 business days of receipt. Orders ship Monday-Friday, excluding federal holidays.

Email us right away at audreystichelshop@gmail.com. We may be able to change the address for you if your order hasn't already been processed.

Please contact our customer service team as soon as possible at audreystichelshop@gmail.com. 

We may be able to change or cancel the order if it hasn't already been processed. Once shipped, we cannot cancel or recall the order.

Yes we do. You can review it here.

All orders placed on the site are encrypted. That means your credit card information is safe and secure throughout the transaction.